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PostPosted: Sun Jan 20, 2013 12:16 am 
Site Admin
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Joined: Wed Apr 21, 2004 6:03 pm
Posts: 257
Location: Vancouver, BC, CA
Hi everyone,

First, let me start by apolizing for having to inform all of you that we have lost classifieds and forums postings for the entire day (Satuday, January 19th). Today we had a relatively benign upgrade operation scheduled to improve the hardware running the site. This operation was not particularly dangerous and we expected minimal complications. However, as with many things, the unexpected can happen, and during the upgrade we lost all our data for CAM and USAM.

We have recovered the data from a backup, however, we could not recover anything for the most recent 24hrs, as our backups only occur nightly.

I cannot express how sorry we are that this happened - this is truly a disappointing and stressful situation for all involved, and we fully understand how much inconvenience and frustration this causes everyone.

We have been very lucky and have had very few incidents in the past 8 yrs running the site, but this is a bad one. We can't do anything to recover the data, but we hope you will repost those items that have been lost and accept our sincere apologies. We take this incident very seriously, and we do not take for granted the trust you place in us to provide a service and community for you. Tonight's maintainance did otherwise go through, and will enable us to maintain a mirrored real time backup of data created on the site. It's intention, ironically, us to reduce the downtime caused by our nightly upgrades, while also providing a reliable, up to the moment snapshot of all classifieds and forum posts in case our primary data was ever lost.

Again, please accept our apologies, and know that we do worry about these things and make adjustments throughout the years to try to keep things running smoothly for all of you.

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