US Audio MartUS Audio Mart
It is currently Sun Oct 21, 2018 4:24 pm

All times are UTC - 8 hours


Forum rules


Feedback for dealers regarding experience OUTSIDE of USAM must go in the Dealer Feedback Forum.



Post new topic Reply to topic  [ 13 posts ] 
Author Message
 Post subject: Buyer's recourse
PostPosted: Wed Dec 13, 2017 9:07 am 
Offline

Joined: Sat Nov 18, 2017 1:51 pm
Posts: 1
Location: New York, NY, US
I purchased a pair sound dynamics rts-3 speakers on nov 24 from RAudioC. THey didn't sound bad but something seemed missing; i tried different amps, no luck. Finally i checked the drivers with an ohm meter and identified the the problem, 2 dead tweeters. Now the seller is not on USAM and i can not leave feedback or contact seller
USAM error
Inactive User. This account cannot be accessed because the account is now inactive and no longer public.
I see nothing in USAM even covering this do i have any recourse. Paypal?


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 12:07 pm 
Offline

Joined: Wed Oct 10, 2012 10:07 am
Posts: 21
Location: Repentigny, QC, CA
Paypal if you USED Paypal to pay.
Best and likely the only way with a scally.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 12:44 pm 
Offline
User avatar

Joined: Wed Apr 28, 2010 2:00 pm
Posts: 645
Location: Rio Rancho, NM, US
Sorry to hear about your dilemma. natedog is correct: you will have some recourse if you paid for the speakers with PayPal. I'd contact them immediately because it will take some time for them to correct the situation. Tell them that the seller is no longer a USAM member and is no longer communicating with you.

Also it might be a good idea to let the Moderators's know what happened. If this deadbeat decides to rejoin USAM under a different username in the future they can ban him right off the bat.

You can contact the Mod's at:

angust63
Toby

_________________
I think, therefore I am not sure.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 6:43 pm 
Offline
Site Admin
User avatar

Joined: Wed Apr 21, 2004 6:03 pm
Posts: 287
Location: Vancouver, BC, CA
nickyc33:

Try searching your emails for any communication between yourself and your buyer, you should be able to find his email address in your email history so you can reach out to him.

If you cannot find any such email please let us know in this thread and I will email you with contact information.

Your seller has 1166 transactions on eBay and seems to be a reputable seller, hopefully he's able to help you to some degree.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 7:21 pm 
Offline
User avatar

Joined: Wed Apr 28, 2010 2:00 pm
Posts: 645
Location: Rio Rancho, NM, US
admin wrote:
nickyc33:Your seller has 1166 transactions on eBay and seems to be a reputable seller, hopefully he's able to help you to some degree.


Well I hate to be the Grinch here but if the seller purposely shut down his USAM account after completing that transaction then I'd say he's a rogue seller and can't be trusted regardless of his lofty ebay feedback rating. Maybe the seller decided not to sell those defective speakers on ebay because he's protecting the future and integrity of his ebay account.

If this is the case there's a possibility that he joined USAM for a duplicitous "one & done" transaction and it's doubtful that he'll respond to any emails from the OP.

I really hope I'm wrong.

At any rate if the OP used PayPal then he has recourse.

_________________
I think, therefore I am not sure.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 7:32 pm 
Offline
User avatar

Joined: Mon Dec 29, 2014 11:26 am
Posts: 2
Location: San Diego, CA, US
This was the original verbiage: http://www.usaudiomart.com/details/649386162-sound-dynamics-rts3-speakers/

Sounded like any purchaser would be taking a gamble with verbiage like that unless they had emails from the seller with a specific reference to full performance. Having said that, sometimes individuals use the same login username across a multitude of websites which *could* be found in a search engine (wink-wink).


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 7:47 pm 
Offline
Site Admin
User avatar

Joined: Wed Apr 21, 2004 6:03 pm
Posts: 287
Location: Vancouver, BC, CA
hifijones wrote:
Well I hate to be the Grinch here but if the seller purposely shut down his USAM account after completing that transaction then I'd say he's a rogue seller and can't be trusted regardless of his lofty ebay feedback rating. Maybe the seller decided not to sell those defective speakers on ebay because he's protecting the future and integrity of his ebay account.


Although it looks like it, the seller did not shut down his account. Due to his usage volume he is required to be a Premium user on USAM, and his subscription happened to lapse for the time being and therefore the account is not accessible. This is one of those "grey" areas on USAM.

The seller has 25 positive feedback and has been on USAM for over 12 years. He has 100% feedback on eBay and his eBay identity has been verified. We have no reason to suspect him of intentional ill will. I think we should give buyer and seller the chance to discuss this, and if necessary we can always allow the buyer to leave a feedback on the account in case it becomes reactivated, but as 'rjsalvi' commented the item was listed as sold "AS IS" so its unclear what promises or assurances were made in this transaction, if any.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Wed Dec 13, 2017 7:52 pm 
Offline

Joined: Tue Nov 13, 2012 6:14 pm
Posts: 105
Location: Portland, OR, US
In the ad it says “ untested and as-is”. How could you leave negative feedback under those circumstances? What justification would you have?


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Thu Dec 14, 2017 11:58 am 
Offline
User avatar

Joined: Wed Apr 28, 2010 2:00 pm
Posts: 645
Location: Rio Rancho, NM, US
admin wrote:
hifijones wrote:
Well I hate to be the Grinch here but if the seller purposely shut down his USAM account after completing that transaction then I'd say he's a rogue seller and can't be trusted regardless of his lofty ebay feedback rating. Maybe the seller decided not to sell those defective speakers on ebay because he's protecting the future and integrity of his ebay account.


Although it looks like it, the seller did not shut down his account. Due to his usage volume he is required to be a Premium user on USAM, and his subscription happened to lapse for the time being and therefore the account is not accessible. This is one of those "grey" areas on USAM.

The seller has 25 positive feedback and has been on USAM for over 12 years. He has 100% feedback on eBay and his eBay identity has been verified. We have no reason to suspect him of intentional ill will.


That's good to know. Since I didn't have all the facts naturally I assumed the worst. But due to the aforementioned 'grey area' and the sellers' inactive account after the sale it appeared that something was definitely off. And 'Sold As Is' means exactly that. But how hard is it to hook up a pair of speakers for a minute or two in order to ensure that all the drivers are functioning as they should? To me any seller exposes himself to some level of liability when selling something, whether it's tested or not. But it's also a 'buyer beware' scenario as well.

_________________
I think, therefore I am not sure.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Thu Dec 14, 2017 1:14 pm 
Offline

Joined: Tue Nov 13, 2012 6:14 pm
Posts: 105
Location: Portland, OR, US
I believe that the buyer has an obligation in the course of the sale, as well as the seller. And I believe that, should a buyer want something tested when an ad lists an item as “untested”, it is their obligation to request that. At that point, the seller will either comply, or refuse, or ask for additional monies to compensate them for their time, and the buyer can make their decision accordingly.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Thu Dec 14, 2017 1:54 pm 
Offline

Joined: Sat Jun 23, 2012 9:12 am
Posts: 239
Location: Windsor, CO, US
Sorry guys, but I'm siding completely with the seller on this one.

The ad CLEARLY states "untested" and SOLD AS IS (in caps) in the ad. The buyer took a chance and unfortunately the speakers weren't perfect.

I also think the price was pretty low and included shipping and PayPal in the price. That maybe should have been a sign that these "might" not work correctly. The prices I just found in researching the speakers, were higher for just the speakers alone. I'm sure shipping and PayPal for these were probably around $40-$50, so I think the buyer got what he paid for. Just my opinion, but that's the way I see it.

_________________
"Your Mother was a hamster and your Father smelled of Elderberries"


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Sat Dec 16, 2017 10:50 am 
Offline

Joined: Sun Jul 12, 2015 5:43 pm
Posts: 51
Location: ferndale, WA, US
As Is
means you have no reasonable complaint
and should not be bad-mouthing the seller.


Top
 Profile  
Reply with quote  
 Post subject: Re: Buyer's recourse
PostPosted: Sat Dec 16, 2017 6:52 pm 
Offline

Joined: Thu Apr 08, 2010 4:17 pm
Posts: 15
Location: Chilliwack, BC, CA
Not to sound like jerk but his ad said sold as is and that the speakers were untested.
I guess go ahead, contact the seller and see what happens, but they were $135 speakers...just chalk it up to experience
You can be thankful they weren't $1350 or $13,500 speakers


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 13 posts ] 

All times are UTC - 8 hours


Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group